FAQ
Some of the Frequently Ask Question from our customer that may help you.
Order
- You just need to click the ” ADD CART ” button
- click the cart ” Basket ” button left header,
- Than click ” Check Out ” button
- Fill your detail Name, Billing & Shipping Address.
- Fill in Discount Coupon if you have.
- Choose which Courier & Type of payment.
- Make payment & then you will receives conformation order from our email.
You just need to Sign Up with us to get 10 % Discount for us.
We process your order as soon as possible after receives your order & complete payment have been done.
Most orders ship on the same or the next business day. You should allow up to five (5) business days for order processing. Our carriers make multiple pickups from us throughout the day with the latest cutoff time at 6:30 p.m.
Certain types of orders, including orders with frozen and refrigerated products, only ship from Monday til Wednesday. If such orders are placed on Wednesdays, they will go out the following Monday. We reserve the right to delay shipment in the event of extreme weather conditions.
No minimum order policy.
Shipping
Yes after we ship the item we will provide tracking number for your order.
Yes by the courier.
You can contact us with email so we can investigate what happen to the item.
Yes you can choose which courier you want to use.
Currently, we only offer shipping within the USA, specifically 48 contiguous states plus DC
You can email us or whatapps & please provide us your order number.
Yes, depend on the product & courier service you choose.
Payment
We Accept Visa, Mastercard and American Express Discover cards & paypal as our payment options
We used USPS and Fedex.
Yes depands on the product & courier service you choose.
Returns
Yes have return policy, as bellow.
we will need to verify this information as soon as possible.
An order is eligible for a full product price refund if the carrier tracking shows that the package was damaged in transit.
If tracking shows that the package was successfully delivered, we will need proof of damage from the customer. Specifically, we will need to receive the images that clearly display the reported damage (including at least 1 image where we can clearly see the UPC on the product) as well as the images of the container that it arrived in with all its contents.
If our team receives clear proof that the delivered item(s) were damaged – we will be able to issue a full refund on the product.
Damage claims on orders for non-perishable products must be reported within thirty (30) days to be considered for a refund.
If tracking shows the package was delivered but the recipient disputes it, we will open an investigation with the carrier.
Under these circumstances, refunds are not guaranteed and you are obligated as a member to cooperate in the handling of such a claim. Failure to cooperate may result in a denial of the refund.
If tracking shows the package was delivered but the recipient disputes it, we will open an investigation with the carrier.
Under these circumstances, refunds are not guaranteed and you are obligated as a member to cooperate in the handling of such a claim. Failure to cooperate may result in a denial of the refund.
Generally, packages that are returned back to us are subject to a refund less 25% restocking fee and shipping charges.
This applies, but is not limited, to instances where the address was incorrectly inputted when the order was placed, where the recipient refused delivery, refused to pick up the package and where the address is deemed invalid by the carrier.
In cases where you believe the carrier mistakenly failed to deliver the package, we will file a claim with the carrier.
Your cooperation is expected on this claim. Failure to cooperate may lead to denial of the claim and ineligibility for a refund.
