FAQ

Some of the Frequently Ask Question from our customer that may help you.

How can i order the product ?
  • You just need to click the ” ADD CART ” button
  • click the cart ” Basket ” button left header,
  • Than click ” Check Out ” button
  • Fill your detail Name, Billing & Shipping Address.
  • Fill in Discount Coupon if you have.
  • Choose which Courier & Type of payment.
  • Make payment & then you will receives conformation order from our email.
How can i get Discount Coupon ?

You just need to Sign Up with us to get 10 % Discount for us.

How long it take to process my order?

We process your order as soon as possible after receives your order & complete payment have been done.

Most orders ship on the same or the next business day. You should allow up to five (5) business days for order processing. Our carriers make multiple pickups from us throughout the day with the latest cutoff time at 6:30 p.m.

Certain types of orders, including orders with frozen and refrigerated products, only ship from Monday til Wednesday. If such orders are placed on Wednesdays, they will go out the following Monday. We reserve the right to delay shipment in the event of extreme weather conditions.

Do we have a minimum order quantity?

No minimum order policy.

How do I track an order?

Yes after we ship the item we will provide tracking number for your order.

Are your packages insured?

Yes by the courier.

What happens if my order arrives late?

You can contact us with email so we can investigate what happen to the item.

Do you offer faster shipping options?

Yes you can choose which courier you want to use.

Do we offer international shipping?

Currently, we only offer shipping within the USA, specifically 48 contiguous states plus DC

What if I need to change my shipping address?

You can email us or whatapps & please provide us your order number.

Can I get same day delivery?

Yes, depend on the product & courier service you choose.

Which payment options do we offer?

We Accept Visa, Mastercard and American Express Discover cards & paypal as our payment options

Can I get same day delivery?

Yes depands on the product & courier service you choose.

You have return policy?

Yes have return policy, as bellow.

I received damage item?

we will need to verify this information as soon as possible. 

An order is eligible for a full product price refund if the carrier tracking shows that the package was damaged in transit.

If tracking shows that the package was successfully delivered,  we will need proof of damage from the customer. Specifically, we will need to receive the images that clearly display the reported damage (including at least 1 image where we can clearly see the UPC on the product) as well as the images of the container that it arrived in with all its contents.

If our team receives clear proof that the delivered item(s) were damaged – we will be able to issue a full refund on the product.

Damage claims on orders for non-perishable products must be reported within thirty (30) days to be considered for a refund.

I No Longer Needed/Wanted the item i buy?

If tracking shows the package was delivered but the recipient disputes it, we will open an investigation with the carrier.

Under these circumstances, refunds are not guaranteed and you are obligated as a member to cooperate in the handling of such a claim.  Failure to cooperate may result in a denial of the refund.

Item Not Received?

If tracking shows the package was delivered but the recipient disputes it, we will open an investigation with the carrier.

Under these circumstances, refunds are not guaranteed and you are obligated as a member to cooperate in the handling of such a claim.  Failure to cooperate may result in a denial of the refund.

Return to Sender (RTS)

Generally, packages that are returned back to us are subject to a refund less 25% restocking fee and shipping charges.

This applies, but is not limited, to instances where the address was incorrectly inputted when the order was placed, where the recipient refused delivery, refused to pick up the package and where the address is deemed invalid by the carrier.

In cases where you believe the carrier mistakenly failed to deliver the package, we will file a claim with the carrier.

Your cooperation is expected on this claim. Failure to cooperate may lead to denial of the claim and ineligibility for a refund.

Still have a question?

Please contact us for more information.

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